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ProjeQtOr free project management software - Tickets->Due dates : "Initial date" and "planned due date" not set - ProjeQtOr
 

Tickets->Due dates : "Initial date" and "planned due date" not set

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12 Juil 2017 11:06 #1 by Kitcat711
Tickets->Due dates : "Initial date" and "planned due date" not set was created by Kitcat711
The online user guide states:

Initial due date
If a definition of ticket delay exists for giving ticket type and urgency the date is automatically calculated with this delay.
Else date is initialized to current day.
Delays for tickets screen allows to define ticket delay.


Hereby the screen shot for a ticket having no delay set: I was expecting it to have the fields set with the current date.



Is my screen normal? if yes, the user guide should be updated?
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13 Juil 2017 00:10 #2 by babynus
Replied by babynus on topic Tickets->Due dates : "Initial date" and "planned due date" not set
User guide is wrong.
There is no reason to set due date to current day.
Babynus
Administrator of ProjeQtOr web site

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13 Juil 2017 10:20 #3 by Kitcat711
Replied by Kitcat711 on topic Tickets->Due dates : "Initial date" and "planned due date" not set
I agree.
I would better set a default "Urgency" for tickets, applying the "Delay" for that urgency.
Is there a way to do it?

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15 Juil 2017 09:36 #4 by babynus
Replied by babynus on topic Tickets->Due dates : "Initial date" and "planned due date" not set
To have default value for urgency, you can use Screen customization plugin.
Either you set this field as mandatory, then first value in the list becomes defaut value
Or you define default value in the plugin
Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: Kitcat711

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